I aim to keep things simple, fair, and transparent.

Digital Products (PDF Downloads)

Due to the nature of instant-access digital products, all purchases of downloadable PDFs are non-refundable. Once the file has been delivered, we cannot issue a refund — even if it hasn’t been opened or used.

If you experience an issue with your download or accidentally purchase the wrong product, please contact us and I’ll do my best to help.

Consultations & 1:1 Sessions

For services like the Digital Tune-Up, payment is taken in advance to reserve your slot. Cancellations or rescheduling are accepted up to 24 hours before the session.

No-shows or same-day cancellations are not eligible for refunds, but you’re welcome to reschedule once if needed.

For larger consulting packages (if offered in future), specific refund terms will be outlined in the service agreement.

Physical Products & Future Offers

If I offer physical products (like print-on-demand items) or done-for-you services in the future, refund policies will be clearly stated on those product or service pages.

Generally:

• Custom-made or personalized items are not eligible for return
• Damaged or defective items may be replaced or refunded at our discretion
• Return shipping costs are the buyer’s responsibility unless otherwise stated

Need Help?

If you’re unsure whether something qualifies for a refund — or just want to chat before buying — reach out and I’ll get back to you promptly.